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Refund Policy

We will not be responsible for any loss or deterioration which occurs subsequent to delivery as per your instructions (unless otherwise agreed in writing prior to delivery) due to non-timely collection or otherwise. Please select your meals carefully as no refund or exchangewill be given. If a product is out of stock, we will contact you to determine if you would prefer a replacement or deduct it from your total order.

Online Payment

We only accept online payment by providing your credit card details during checkout on our secure site. We will process your order payment using your credit card details for the value printed on the tax invoice we provide with your delivery. All transactions are sold and processed in United Kingdom pounds (GBP). Accepted card mix may vary on this secure site. Credit card details are handled by a third party payment gateway, and We will never saveyour actual card details. For orders through our application you acknowledge that We will save a reference to your card called a "token", which is provided by our payment gateway.

This means that by saving the token, We can give you the option to charge the same card previously used without having to re-enter your card details. You will need to be registered on our application and log in when ordering online to use this function. Should you wish to remove the token, simply log in, click into your account and delete the relevant card. You will need to re-enter your card details for future orders.

For the avoidance of doubt, We will not in any circumstance be liable to you, or any third parties, for any loss or damage you may suffer arising from credit card fraud or identity theft.


Our e-commerce site uses Secure Sockets Layer (SSL) technology, which uses 128 bit encryption. SSL locks all payment information passed from you to us in an encrypted envelope, making it extremely difficult for this information to be intercepted. Secure details will never be provided to unauthorised third parties.

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